Maintenance and services for your trouble-free and efficient IT operation
With our CleverCare service and maintenance contracts, we offer you fast, uncomplicated and competent support - be it in the event of a malfunction or for the expansion, further development and optimisation of your IT infrastructure. Our IT hardware support is an attractive and more cost-effective alternative to care packs, service or warranty extensions from the respective manufacturers.
We offer you a manufacturer-independent service with a maximum of security and productivity at an optimal cost-benefit ratio. You will have a personal contact person at your side who will diagnose your problem and find a proper and quick solution together with you. Our experts will also assist you with a planned change of operating system, upgrades or necessary updates. Choose for yourself which service level best suits your requirements.
Your advantages with CleverCare
- High failure and malfunction safety through planned maintenance adapted to special requirements as well as the elimination of malfunctions.
- Fast support through free on-call and telephone support in connection with a hardware malfunction.
- On-site service on the same day through area-wide technician bases in Germany, Austria and Switzerland
- Optimal spare parts supply through the combination of a central warehouse and regional logistics bases close to our customers.
- Global service coverage, with at least NBD support in many European and worldwide regions.
What packages are available to you?
CleverCare Basic - Your protection for more safety in everyday life
- Service time: Mon-Fri, 08:00 - 17:00 hrs.
- Technical standby: 7 days x 24 hours
- Telephone response time: 15 - 30 minutes
- Auto-Call + Remote Support: Server, Storage & Network / SAN Systems
- Support specialists: HW / SW second-/ third-level support
CleverCare Plus - your extended protection for more safety in everyday life
- Service time: Mon-Sun, 00:00 - 24:00 hrs.
- Technician arrival time usually within 2-4 hours
- Recovery time within 24 hours
- Spare parts stocking: on site
CleverCare Flex- Your flexible protection for more safety in everyday life
- Do you have individual requirements for a maintenance or service contract, such as an installation service or do you need technical advice? We would be happy to make an agreement with you that is tailored to your needs.