Business Communication Manager (BCM)

The Business Communication Manager, or BCM, is a communication platform for small and medium-sized businesses originally developed by Nortel and later continued by Avaya. The system combines traditional telephony with IP-based voice communication and data services in a single solution. Its feature set includes voice over IP, digital and analogue interfaces, voicemail, call distribution, conferencing functions and connectivity to ISDN and SIP trunks. Expansion modules allow the capacity and number of ports to be adapted to the requirements of each site. The BCM was primarily deployed in branch networks and mid-sized companies with mixed telephony infrastructures. Although the platform is no longer under development, many systems remain in operation. Refurbished components and spare parts extend the service life of existing installations.