Change Request (CR)

A Change Request, or CR, is a formal request for a modification within an IT environment or IT service. It is used in Change Management to document, assess and control planned changes in a structured manner. A Change Request may cover software updates, network configuration changes, IT hardware replacements or modifications to existing systems. It typically includes information about the purpose, scope, risks, schedule and potential impact of the proposed change. Depending on the organisation’s Change Management process, the CR is reviewed, prioritised and approved, potentially with the involvement of a Change Advisory Board (CAB). The objective is to implement changes in a controlled manner while minimising potential disruption to IT operations.